Privacy & Cookie Policy

Your privacy is important to me

FootSmart Podiatry is committed to ensuring appropriate use of your personal data & aims to be open & transparent about its data processes.

Privacy & Cookie Policy

This Privacy Policy describes how and when I collect, store, use, and share information when you have a podiatric appointment, contact me, or otherwise use my services.  This is to comply with the General Data Protection Regulations (GDPR) 2018 and the current Data Protection Act 2018. If you require any further information please do ask.

A pledge has been registered with the Information Commissioners Office to indicate FootSmart’s support for people’s data rights and to the “Your Data Matters” campaign.


Information I Collect

FootSmart Podiatry is committed to protecting your privacy and personal data

If you provide identifiable personal information when using this website, you can be assured that it will be handled responsibly. The following information may be collected:

  • name
  • contact information including email address and telephone
  • any message details/reason for contact that you provide on the contact form
  • cookie and usage data

This personal data will never knowingly be passed on to anyone else, except for any successors entitled to our business. Your personal information will not be sold, distributed or leased to third parties unless we have your permission or are required by law to do so.

To aid your treatment you will normally provide me with certain information, such as your:

  • name
  • email address
  • postal address
  • medical information

I will store limited information in a paper diary to assist with appointment scheduling, on a password protected smart phone and on a password protected computer with a password protected electronic patient record.


Why I Need Your Information & How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

  • Where it is necessary for the purposes of the provision of health care as needed to provide my services, such as when I use your information to fulfil your podiatry assessment and treatment, or to provide customer support.
  • When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list.
  • If necessary to comply with a legal obligation or court order or in connection with a legal claim.

FootSmart may use your information to:

  • communicate with you
  • send offers and news that could be of interest to you
  • internal record keeping
  • analytics to improve our website or services


Links to Other Websites

Our web site contains links to other web sites which are outside our control. If you access other sites using the links provided, the operators of these sites may collect information from you which may be used by them in accordance with their privacy policy, which may differ from ours.You are advised to exercise caution and look at the privacy statement applicable to the website in question.



From time to time I may wish to send you direct marketing material which may include product offers and newsletters. If you are happy for me to do this, you may be asked to stipulate your preferred method/s of contact.  You will be able to request no marketing and will also be able to change your mind at any time. For example:

  • Email
  • Telephone
  • Mail
  • Text
  • No Marketing


Information Sharing & Disclosure

I may share your personal information for very limited reasons and in restricted circumstances, as follows:

  • Medical Professionals.  Only with your explicit verbal consent, I may share information with medical professionals (such as your GP) if this is considered in your best medical interest and for continuity of care.
  • Service Providers. I may engage certain trusted third parties to perform functions and provide services to my business (such as maintenance of electronic medical record). They may have access to your personal information, but only to the extent necessary to perform these services, and they too will be bound by data protection requirements.
  • Business Transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.
  • Compliance with Laws. I may collect, use, retain, and share your information if I am legally required to.


Data Retention

I will retain your personal information only for as long as necessary to provide you with my services, to comply with my legal and professional obligations and to resolve any disputes.

The retention of podiatry client records is normally for a minimum of 8 years after the last appointment.  For a child this is until their 25th birthday.  For the mentally disordered this is for 20 years after the last appointment.


Transfers of Personal Information Outside the EU

It is not envisaged that your data will be transferred outside of the UK, and hence your data will be protected by UK/EU laws.


Your Rights

In accordance with UK data protection laws you have a number of rights in relation to your personal information. While some of these rights apply generally, some rights may be restricted. I describe these rights below:

  • Access. You have the right to access and receive a copy of the personal information I hold about you by contacting me in writing.
  • Change, Restrict, Delete. You may also have rights to change, restrict my use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.
  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner


How to Contact Me

I, Lesley Helliwell, am the Data Controller of your personal information. I am registered with the Information Commissioners Office. If you have any questions or concerns, you may contact me as follows:


Mail: 20 Belgrave Avenue, Wesham, Preston, Lancashire, PR4 3JN


Changes to the Privacy Policy

The Data Controller may make changes to this policy at any time. Users are advised to check this page for the current policy, referring to the date of the last modification at the bottom of this page.


Cookie Policy


How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

This website uses traffic log cookies to identify which pages are being used. This helps me analyse data about web page traffic and improve my website in order to tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help me provide you with a better website, by enabling me to monitor which pages you find useful and which you do not.  A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share with me.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Further guidance on how to control cookies in your browser can be found on the Information Commissioner’s Office website.

Privacy & Cookie Policy last modified on 13 September 2018

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